Shipping Policy

Shipping Policy

Thank you for choosing Novera Melbourne! We are committed to providing you with a smooth and reliable shopping experience. Please take a moment to review our delivery policy.

1. Order Processing

  • Orders are generally processed within 2 to 3 business days.

  • Some items may be processed more quickly.

  • Orders placed during public holidays may experience delays.
    We appreciate your understanding!

2. Shipping Rates

  • We offer competitive shipping rates based on the weight and destination of your order.

  • Shipping fees are always included in the listed price — no hidden costs!

3. Delivery Methods

  • We offer standard delivery for all items in our store.

  • Standard delivery takes 5 to 10 days, depending on the item, destination, and customs processing times.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Use this number to track your package via our website.

  • You're always welcome to contact us for updates on your shipment status.

5. International Deliveries

  • We offer international shipping to selected countries.

  • Rates and delivery times may vary.

  • Please review available shipping options at checkout.

6. Taxes & Customs Duties

  • International orders may be subject to import taxes or customs duties imposed by the destination country.

  • These charges are the responsibility of the recipient.

7. Delivery Issues

  • If you encounter a delivery issue, contact us at support@noveramelbourne.fr.

  • Please include your order number in the message so we can assist you promptly.

8. Delivery Address Accuracy

  • Customers are responsible for providing accurate shipping information.

  • Please double-check your delivery address before confirming your order.

9. Delivery Delays

  • If there are unexpected delays, we will notify you and provide regular updates.

Returns & Refunds:
For details, please refer to our Return Policy.

If you have any questions about this policy, don’t hesitate to reach out to our support team at support@noveramelbourne.fr.
Thank you again for choosing Novera Melbourne!

Novera Melbourne
Managed by Forisho (SIRET No: 44657694)
Nørregade 3B, 1. tv, Hammel 8450
Email: support@noveramelbourne.fr