Return Policy

Return Policy

Thank you for choosing Novera Melbourne! We are committed to providing you with a simple and reliable shopping experience. Please take a moment to review our Return Policy.

1. Returns:

We accept returns within 14 days from the date of receipt.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.

2. Refunds:

Once your return is received, our team will inspect the item and process your refund.
Refunds will be issued to the original method of payment within 5 business days.

3. Exchanges and Replacements:

If a product arrives damaged or defective, please send us a high-quality photo or video of the damage or defect so we can send a replacement.
If more than 22 days have passed since your order and you still haven't received anything, please email us at: support@noveramelbourne.fr.
(Processing time — the time required to issue a tracking code and ship the order — is separate from delivery time.)
Please contact our customer service at support@noveramelbourne.fr to initiate an exchange.

4. Return Shipping Fees:

Customers are responsible for return shipping fees, except in cases of defective or damaged items.
If a customer wishes to return an item due to their own error, we may offer a discount or partial refund as an alternative.
We recommend using a tracked shipping service to ensure your return is received.

5. How to Initiate a Return:

To begin a return, please contact our customer service at support@noveramelbourne.fr.
Please include your order number, a brief explanation of the reason for the return, and attach photos if necessary.

6. Non-Returnable Items:

Some items cannot be returned, including personalized products and consumable items.
Please refer to the product description for any applicable return restrictions.

7. Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it is generally not possible to cancel it.

8. Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service at support@noveramelbourne.fr.

Thank you for choosing Novera Melbourne. We are committed to providing you with a simple and reliable shopping experience.

Novera Melbourne | Operated by Forisho (SIRET No.: 44657694)
Nørregade 3B, 1. tv, Hammel, 8450, France
Email: support@noveramelbourne.fr